Cookie Policy

This Cookie Policy explains how KonnectPe Payments Technologies uses cookies and similar tracking technologies on our website and merchant portal. By using our services, you consent to the use of cookies as described here.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, understand how you use our platform, and deliver a better experience. Cookies do not contain executable code and cannot be used to access information on your device beyond what was placed there by us.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the operation of our platform. Without them, services such as session management, authentication, and payment processing cannot function. These cookies cannot be disabled.

• session_token — Maintains your authenticated merchant session. Expires on browser close.
• csrf_token — Protects against cross-site request forgery attacks. Expires on browser close.
• kp_auth — Stores encrypted authentication state. Expires: 30 days (if "remember me" selected).

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website, identify errors, and improve our platform. All data is aggregated and anonymised.

• _kp_analytics — Tracks page views, session duration, and navigation paths. Expires: 12 months.
• _kp_perf — Collects page load times and API response metrics. Expires: 6 months.

2.3 Functional Cookies

These cookies remember your preferences to provide a more personalised experience.

• kp_cookies_accepted — Records your cookie consent decision. Expires: 12 months.
• kp_theme — Stores your display preferences. Expires: 12 months.
• kp_locale — Remembers your language preference. Expires: 12 months.

2.4 Security Cookies

These cookies help us detect and prevent fraudulent activity and protect the integrity of our payment platform.

• kp_risk_token — Device fingerprint used for fraud scoring. Expires: 90 days. Cannot be disabled.
• kp_rate_limit — Tracks API request frequency to prevent abuse. Session cookie.

3. Third-Party Cookies

We may use the following third-party services which set their own cookies:

• Cloudflare — CDN and DDoS protection. Sets security and performance cookies.
• Supabase — Authentication infrastructure. Sets session management cookies.

We do not use advertising or social media tracking cookies on our payment platform.

4. Managing Cookies

You can control cookies through:

• Browser settings: Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from using our platform.
• Our consent banner: When you first visit our website, you can accept or decline non-essential cookies.
• Browser extensions: Various privacy extensions can block specific third-party cookies.

To manage cookies in popular browsers:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and Site Permissions

5. Local Storage

In addition to cookies, we use browser localStorage to store your cookie consent preference and UI settings. This data is stored locally on your device and is not transmitted to our servers.

6. Updates to This Policy

We may update this Cookie Policy as we add new features or as regulatory requirements change. We will notify you of material changes via our website or email.

7. Contact

For questions about our use of cookies, contact us at privacy@konnectpe.com.